Saddle Guarantee/Return Policy… The Important Details

I offer a 100% SATISFACTION GUARANTEE on every new “Five Star” saddle. If you don’t want to keep the saddle for any reason, simply give me a call and send it back in “like-new” condition (without any scratches or marks) for a refund of the purchase price… minus the shipping cost and a $250 re-stocking fee. keep reading.

However, there are always a few “unscrupulous” people who try to abuse a good deal like this… so there are a few BASIC RESTRICTIONS and I’ve listed them below.

#1. Call me to let me know you are sending the saddle back and WHY.

#2. The saddle must be in “like-new” condition… no scratches or scuff marks of any kind. No dirty sheepskin either. If it’s scarred up or discolored in any way… I’m NOT going to give you a refund. Sorry, if you don’t take good care of the saddle, don’t expect a refund.

#3. The saddle must be returned and arrive back to me within 30 days of purchase. The saddle must be packaged and protected the EXACT same way you received it. Especially the horn & cantle. Must also be put in a plastic bag.

If a saddle is returned with scratches, scuff marks or any kind of damage, we have the option of refusing to accept the saddle. A $250 re-stocking fee plus shipping will be deducted from your refund to cover our costs.

#4. Shipping charges and/or insurance is YOUR responsibility. Those charges are not included in the refund.

Important facts:
Unless you’re really “sure” you want a high-quality saddle like these, please don’t order one.

If you are unable to “lift” a 36 pound saddle onto your horse’s back, don’t order one. (I have a severe shoulder injury so I use a hoist block and tackle to lift the saddle and then lead the horse under it to lower it onto the horse’s back)

5-year saddle tree guarantee: This saddle tree will probably never break. It’s made of the highest quality wood and covered in top-grade fiberglass. If by some weird chance it does (within 5 years of purchase), simply take the leather parts off the tree and send it back for a new replacement.

Ropers, these are high-quality, light-weight saddles. They are NOT specified “roping” saddles. Which means, you can PROBABLY rope light-weight cattle if you slip your dallys.

Okay, any questions, send an email to larry@horsetrainingvideos.com or give me a call at (209) 642-2804… do NOT contact me through Facebook or any other means.

Take care and thank you for your business.

Larry Trocha
(209) 642-2804
GoodSaddles.com
HorseTrainingVideos.com