Saddle Guarantee/Return Policy… The Details
I offer a 100% SATISFACTION GUARANTEE on every new “Five Star” saddle. If you don’t want to keep the saddle for any reason, simply give me a call and send it back in “like-new” condition (without any scratches or marks) for a refund of the purchase price… keep reading.
However, there are always a few “unscrupulous” people who try to abuse a good deal like this… so there are a few BASIC RESTRICTIONS and I’ve listed them below.
#1. Call me to let me know you are sending the saddle back and WHY.
#2. The saddle must be in “like-new” condition… no scratches or marks of any kind. No dirty sheepskin either. If it’s scarred up or discolored in any way… I’m NOT going to give you a refund. Sorry, if you don’t take good care of the saddle, don’t expect a refund.
#3. The saddle must be returned and arrive back to me within 30 days of purchase. The saddle must be packaged and protected the EXACT same way you received it. Especially the horn & cantle. Must also be put in a plastic bag.
#4. Shipping charges and/or insurance is YOUR responsibility. Those charges are not included in the refund. (Yes, I can just hear the “scammers” groaning right now =o)
Unless you’re really “sure” you want a high-quality saddle like these, please don’t order one.
If you are unable to “lift” a 36 pound saddle onto your horse’s back, don’t order one. (I have a sever shoulder injury so I use a hoist block and tackle to lift the saddle and lead the horse under it to lower it onto the horse’s back)
Saddle tree guarantee: This saddle tree is NOT going to break. It’s made of the highest quality wood and covered in top-grade fiberglass. If by some weird chance it does, simply take the leather parts off the tree and send it back for a new replacement.
Ropers, these are high-quality, light-weight saddles. They are NOT specified “roping” saddles. Which means, you can PROBABLY rope light-weight cattle if you slip your dallys but that’s about it.
Okay, any questions, send an email to email@example.com or give me a call at (209) 642-2804… do NOT contact me through Facebook or any other means.
Take care and thank you for your business.